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Store Policy

ORDERS ARE SHIPPED MONDAY – FRIDAY. PLEASE ALLOW 1-3 DAYS FOR PROCESSING BEFORE YOUR ORDER IS SHIPPED.

DUE TO THE NATURE OF THE ITEM, FOR SANITARY PURPOSES THERE ARE NO REFUNDS OR EXCHANGES. IN THE UNLIKELY EVENT YOU RECEIVE A DAMAGED ITEM, WE WILL GLADLY REPLACE IT.

Lash extensions is by appointment only, please email: customercare@lashkani.com to book a time that suits you.
Lashkani lash studio is open Wednesday, Thursday, Friday and Saturdays.

CANCELLATION POLICY

Our cancellation policy is as follows: if you can’t make your booking and need to reschedule or cancel, we need 24 hours notice. A late cancellation fee of 50% of the booking cost is charged for cancellations made less than 24 hours before your booking, or no-shows.

LATENESS POLICY

If you are running late please call or SMS 0411 799 055.

Your appointment is your time, set-aside specifically for you to relax and enjoy being pampered. So as not to inconvenience our mostly punctual clients or our lash technician who has a busy salon schedule, if you are late to your appointment, we will not run it late overtime into someone else’s appointed time. Arriving late means that your appointment will be cut short, and we may not have the time required to apply as many lashes as you would like. Our standard booking fees will still apply.

To get the most out of your appointment and to make sure our technicians can make your lashes as lovely as possible, please arrive on time and with all eye make-up removed.

DEPOSIT POLICY

For Semi-permanent lash extensions a $40 deposit is required at the time of your booking. And for eyebrow tattoos a deposit of $100 is required. Deposits are non-refundable, unless more than 24 hours notice of cancellation is given.

FOR ALL OTHER QUESTIONS OR INQUIRES, PLEASE CONTACT US AT customercare@lashkani.com


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